Support documentation

Create self-serve support answers from real fixes

Capture a fix once and turn it into an interactive demo or walkthrough video that support teams can share again and again.

Customer support, technical support, and product operations teams.

Workflow

From recording to published documentation

Steperly starts with the workflow people already perform, then helps turn that context into something reusable.

1

Record the fix

Start from the actual task so the page reflects the screen flow your audience needs to follow.

2

Generate the draft steps

Use recording and interaction context to create a first draft for this workflow.

3

Add warning notes or highlights

Tighten the generated copy, screenshots, clips, and annotations before publishing.

4

Share as link, portal item, or embed

Share the finished support documentation workflow in the format that fits the audience.

Use cases

Built for practical documentation jobs

Troubleshooting steps
Account setup fixes
Billing and admin flows
Known issue workarounds
Outcomes

Why teams use Steperly

Deflect repetitive tickets
Improve answer consistency
Show exact UI steps
Keep fixes easy to update
Capabilities

The tools around every workflow

Create the content, review the details, and publish it in the format your audience needs.

Steps written out under every demo and video

Screenshot and video annotations

Visibility controls

Portal collections

Analytics for published content

FAQ

Frequently asked questions

Can support agents create guides quickly?

Yes. They can start from a recording or uploaded walkthrough, then edit the generated steps before sharing.

Can support content be embedded?

Yes. Demos, videos, and portals can be embedded where users already look for help.

Start now

Turn this workflow into reusable guidance.

Record once, then publish the same source as an interactive demo, walkthrough video, portal entry, or live in-app walkthrough.